Hirsch Intl., Hauppauge, N.Y., is now providing full in-house troubleshooting and customer support for all customers using Tajima DG/ML by Pulse embroidery software.
Scott Phillips, an embroiderer and Pulse digitizing software user with more than 20 years of experience, leads the new service department. The department’s sales staff will be kept in the loop about common issues and will be able to be of greater assistance to customers.
“With equipment and software support under the same roof, Hirsch is in a better position to keep customers up and running with less downtime and frustration,” says Ed Levy, director of software products.
In addition to phone support, Hirsch is offering online resources for customers to troubleshoot their own issues. There also will be integrated remote access, which will allow a Hirsch software support person to access the customer’s computer and fix problems that previously had to be described over the phone.
The website for support is help.hic.us and the phone number is (800) 394-4426. The department is open during regular business hours Monday through Friday and Saturday from 10 a.m.-6 p.m.
For more information, visit hic.us. — L.M.
