To streamline its after-sales operation in the United Kingdom and Ireland, Kornit Digital Europe, Rantingen, Germany, has appointed the Dennison Group to handle its complete service and support cycle for new and existing customers.
This move is designed to accommodate the continuing growth in demand for all Kornit’s direct-to-garment printers, as well as covering installation, training and routine maintenance.
This new agreement will provide customers with highly experienced staff to care for machine installations, hot-line support, site visits and preventative maintenance, according to the company. Engineers from Dennison have gone through an extensive training and certification program at Kornit Digital and are therefore accredited with full certification that now gives them official authorization to work with the company’s technology.
“We want to be in the position to react and respond quickly to any type of queries and installation requests,” said Nikolaus Nowak, service and logistics manager at Kornit Digital Europe. “Using a specialist company with long-term experience in industrial ink-jet devices fits in perfectly with our customer care objectives. The majority of enquiries can be solved with our telephone support team, but where more than remote assistance is required, we now have dedicated engineers that can be dispatched quickly to the client site. This minimizes possible down-time, and also simplifies routine scheduling of maintenance, and warranty and post-warranty issues.”
Through the Dennison Group, Kornit also will now hold a parts’ stock in the United Kingdom for faster availability of spare parts. On-site training also is offered at varying levels, tailored according to user requirements and experience.
Specialist reseller Adelco will continue to handle sales throughout the United Kingdom alongside Lineker Machines, appointed in 2013 to become an authorized Kornit reseller in the United Kingdom.
For more information, visit kornit.com. — L.M.
