Penn Emblem, Philadelphia, has announced the recent promotion of its new client support director, Debbie Martinenza.
Martinenza facilitates client support in both the compnay’s Trevose and Mira Loma locations. Some of her daily tasks include but are not limited to managing the daily operations of the client support areas, and serving as the liaison between customer service, sales, and service areas.
With so much accomplished thus far, Martinenza has bigger goals for the coming years.
“My personal goal is to help implement a new ERP system along with a brand-new, fully E-commerce website,” she says. “Having the new platforms in place will help in so many areas but most importantly, it will improve our customer experience which truly is my number one goal. Our CS teams will have the appropriate tools and real time data to better service our customers and our internal sales team.”
“Her contribution, loyalty, quest to continue learning, and her support to her team members and customers exceed the expectations,” says Randi Blumenthal, Penn Emblem president. “She is an exemplary model of a team player, hard worker and brand advocate.” — D.S.
