Ricoh USA, Inc., Exton, Pa., recently announced that Dr. Marlene Kolodziej has been named a Bronze Stevie Award winner for Woman of the Year in the customer service category for the 15th annual Stevie Awards for Sales & Customer Service.
Over 2,300 nominations from differing organizations throughout every industry were considered in this year’s competition. Winners were determined by more than 160 professionals on nine specialized judging committees.
This latest recognition reinforces Ricoh’s commitment to customer success and helping them move their businesses forward by leveraging advanced technologies and expertise, according to the company.
“As the way we communicate and collaborate evolves, the need for simple and secure support increases in importance for Ricoh’s customers,” says Dr. Kolodziej of her win. “By fostering groundbreaking innovations, we continually develop new and better ways of exceeding customer expectations.”
Dr. Kolodziej built Ricoh’s Centralized Services division by combining customer facing teams and establishing a unified approach to addressing customer needs. She carefully reviewed the portfolios of the various organizations she was bringing together, looking for synergies to build on and gain efficiencies, according to the company. This process led to using the cloud-hosted automated call distribution system to foresee error codes from customers at the start of a call, so requests could automatically be routed for faster troubleshooting.
The Stevie Awards organizes eight of the world’s leading business awards programs, including the American Business Awards and International Business Awards. Winners will be recognized during a virtual awards ceremony on April 14. — D.S.
